CNN travel | North American hotel guests are less satisfied. Here’s why

(CNN) — After two pandemic years of high satisfaction with hotels — thanks to good value, positive staff experiences, confidence in cleanliness and proactive communication — things have taken a turn for the worse for hotel guests.

Cost and fees are the biggest issue, according to J.D. Power’s 2022 North America Hotel Guest Satisfaction Index Study. Prices are up, and many travelers aren’t satisfied with the value for their money.

The 2022 satisfaction study, released Wednesday, showed an 8-point dip in overall satisfaction, for an overall satisfaction score of 822 out of 1,000. That score in 2020 and 2021 was 830.  –read more–