CNN travel | North American hotel guests are less satisfied. Here’s why

(CNN) — After two pandemic years of high satisfaction with hotels — thanks to good value, positive staff experiences, confidence in cleanliness and proactive communication — things have taken a turn for the worse for hotel guests.

Cost and fees are the biggest issue, according to J.D. Power’s 2022 North America Hotel Guest Satisfaction Index Study. Prices are up, and many travelers aren’t satisfied with the value for their money.

The 2022 satisfaction study, released Wednesday, showed an 8-point dip in overall satisfaction, for an overall satisfaction score of 822 out of 1,000. That score in 2020 and 2021 was 830.  –read more– 

Washington, DC (CNN) – 47 Hertz customers have filed a lawsuit against the rental company that describes horror stories after they were allegedly falsely reported as having stolen its rental cars, and in some cases even jailed.

The plaintiffs allege being blind-sided by arrests — sometimes at gunpoint — and in some cases spending time in jail. Some plaintiffs describe losing their jobs in the fallout from the arrests.  –read more– 

CNN BUSINESS | Why BMW is offering heated seats on a monthly subscription

(CNN) – BMW is now offering British drivers the option of enjoying a heated seat on a monthly subscription basis. Of course, you can still get heated seats the regular way — just buy them as an option when you purchase the car — but for those who didn’t do that, or who bought a used car without the feature, BMW will enable it for a monthly fee so you can try out having a nice warm seat on a cold day.

Heated seats, purchased on a subscription basis, will cost British drivers £10 a month, the equivalent of about $12.  –read more– 

CNN health | No antibiotics worked, so this woman turned to a natural enemy of bacteria to save her husband’s life

(CNN) – In February 2016, infectious disease epidemiologist Steffanie Strathdee was holding her dying husband’s hand, watching him lose an exhausting fight against a deadly superbug infection.

After months of ups and downs, doctors had just told her that her husband, Tom Patterson, was too racked with bacteria to live.

“And I have this conversation that nobody ever wants to have with their loved one,” Strathdee told an audience recently at Life Itself, a health and wellness event presented in partnership with CNN.  –read more– 

CNN US | 4,000 beagles will be rescued from a Virginia breeding facility

(CNN) – The Humane Society of the United States (HSUS) will transfer 4,000 beagles from a research facility in Cumberland, Virginia, to humane societies across the United States where they can be adopted, under a plan approved by a federal judge last week. 

A series of inspections over the course of nine months found more than 70 animal welfare violations at the Envigo breeding facility. Mortality records reviewed by the US Department of Agriculture (USDA) showed over 300 puppy deaths from January 1, 2001, to July 22, 2021, that were attributed to unknown causes. The facility also did not take any additional steps to determine the cause in order to prevent similar deaths in the future.  –read  more– 

CNN style Design | Frank Lloyd Wright designed the Guggenheim Museum — and this 12-year-old boy’s dog house

Famed American architect Frank Lloyd Wright designed iconic buildings like the Fallingwater house in Pennsylvania and the Guggenheim Museum in New York — and he also designed a dog house for a 12-year-old boy who sent him a letter.

Jim Berger grew up in a San Anselmo, California, home that his parents had commissioned Wright to design, according to Marin County. In 1956, when Berger was 12 years old, he sent a letter to Wright asking for plans for a matching dog house for his labrador retriever, Eddie.  –read more– 

CNN US | Man who said he was ‘almost a school shooter’ reveals what stopped him

(CNN) –  Aaron Stark, who penned a letter titled “I was almost a school shooter,” joins CNN’s Pamela Brown to react to some of the recent mass shootings in the US, and discusses the mindset behind mass shootings  —watch– 

F1 | Leclerc shrugs off late reliability scare to overhaul Verstappen for Austrian Grand Prix victory

Ferrari’s Charles Leclerc won the Austrian Grand Prix over Red Bull’s Max Verstappen with Lewis Hamilton completing the podium for Mercedes – after Carlos Sainz retired.

Leclerc took the lead when the Sprint winner and championship leader Verstappen pitted on Lap 12. Leclerc pitted much later, on Lap 27, and retook the lead with a pass on Lap 37. With Sainz challenging Verstappen for P2, the Dutchman pitted again on Lap 37.  –read more–  

watch: Race Highlights | 2022 Austrian Grand Prix